News and Media « Customer Service

See also:

CRM Blog - News and commentary on CRM topics, including software and implementation.
CRM Daily - CRM news and information.
CRM Today - Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.
CRMDirectory.com - News, products, and tutorials for those interested in customer relationship management.
CSM - Offers journal, advice, and information for customer service professionals.
Customer Management Community (CMC) - News, information, advice and best practice case studies.
Customer Service Group - Resource for customer service, call center and helpdesk professionals.
destinationCRM.com - Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
eCRMGuide - Customer relationship management and e-business news.
eCustomerServiceWorld.com - Articles, case studies and white papers as well as news, information, advice and jobs.
Outsourcing CRM - Case studies and best practices focused on customer relationship management.
Service Untitled - A blog focused on customer service and the customer service experience. Interviews, tips, and downloads.